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Frequently Asked Questions

If you don't find the answer to your question below, please feel free to contact us.


How to activate backlit keys on the ASTRA series

FN-Lock. ALBA & ASTRA 2 Apple keyboards.

Why have two cables on the ASTRA series?

Wireless Slim Line PC Keyboard - Read me first

Why does my Apple keyboard F-keys not work?

Why does some or all keys on my Apple keyboard not work? (Mac OS X v10.4, 10.5 or later)

Are your Apple keyboards genuine?

Does your Apple keyboard have two ports, like the regular Apple keyboard?

Why does my keyboard not work?

Do I have to install drivers?

Does your keyboards come with any shortcut instructions?

How do I change or fix keys on my keyboard?

How do I change the scissor-switch mechanism?


How to activate backlit keys on the ASTRA series.


The backlit keys on the Mac ASTRA series can be activated by pressing FN + F5/F6. To activate the rest of the function keys on your mac ASTRA backlit keyboard, press FN + e.g. F6 or any other key in the function key row. Watch video here.

Activate the backlit keys on your PC by pressing the dedicated key, located to the right of the spacebar and next the the "alt" key.


The Alba & Astra 2 keyboards comes with an Fn-Lock. The Fn-Lock can be activated with the key combination Cmd+Fn and F-keys are used as multimedia control keys. To use the F-keys as regular F1, F2, etc. simply use the F-keys with the Fn modifier. A glance at the Fn Lock light tells you which mode you are in. Here is a link to a video description: FN-Lock

Why have two cables on the ASTRA series?

The ASTRA keyboard is developed with two USB cables. One for the keyboard itself, and one for the USB hub, at the back of the keyboard. The reason for having a separate cable for the USB hub, is to avoid problems with installations, that require a KVM extender.

To power the keyboard, you need to plug in the grey USB connector. If you need to activate the USB hub, on the back of the keyboard, you need to plug in the black USB connector. Watch video about the two cables here.

Why does my Apple keyboard F-keys not work?

To make all the functions keys working as Function keys, you must either press the Fn key (not present on Windows keyboard) and then the function key of choice, or you may use a preference for turning the F Key Presets on and off.

1. Click the blue Apple logo in your top menu bar. 
2. Click System Preferences. 
3. Click Keyboard and Mouse. 
4. Click Keyboard Shortcuts and scroll down to the function keys - remove the markings, then all the functions keys work with the keyboard. 
5. Or use the check box for Standard Operation of F-keys.


Why does some or all keys on my Apple keyboard not work? (Mac OS X v10.4, 10.5 or later)

If some or all of the keys on your Apple keyboard don't seem to be working, use these tips from Apple to troubleshoot the issue. Note: If you use Mac OS X v10.4.x and an external Apple Aluminum Keyboard, you may need to download and install certain updates. Mac OS X v10.4.11 or later is recommended. Keyboards affected when running Mac OS X 10.4, 10.5 or 10.6

Read the full Apple resolution here or try out our simple instructions below at first.

- Disconnect and reconnect your keyboard, or try to connect it to a different USB port.
- Try a different keyboard with your computer, or your keyboard with a different Mac. 
- Try logging into a different user account. If the issue does not occur when logged into a different user account, then troubleshoot for software issues. 
- Open Universal Access preferences (in System Preferences) and click the Mouse tab. Verify that Mouse Keys is Off, as shown below. (With Mouse Keys on you can use the keyboard or the numeric keypad keys to move the mouse, however normal keyboard functionality will be disabled until the Mouse Keys feature is turned off.) 

Are your Apple keyboards genuine? 

We have both genuine Apple keyboards and own produced keyboards for Apple. Our backlit and ALBA keyboards for Mac, is not genuine Apple keyboards.

Does your Apple keyboard have two ports like the original Apple keyboard? 

Yes, we only use the original Apple Pro keyboards.

Why does my keyboard not work?

If you are connecting one of our keyboards with integrated hub to the computer using an USB extender (such as Blackbox IC400A, Gefen DVI 3500HD), the computer may not recognize the keyboard. The solution is to connect the keyboard directly to the computer.

Do I have to install drivers? 

No, all keyboards come with predefined color coded shortcuts.

Does your keyboards come with any shortcut instructions? 

Typically it does not. All the shortcuts printed on the keys of your Logickeyboard™ or LogicSkin™ is fully explained in your application manual.  Please note, Logic Audio Key command settings as well as a manual for the installation can be downloaded free of charge here

How do I fix or change keys on my keyboard?

From time to time keyboards will get dirty and small crumbs or similar can get stuck under the keys. In the following tutorials you will learn how to safely remove the keys on your LogicKeyboard. (If you have a Mac ALBA keyboard, please watch the Silver & Nero line video).

How do I change the scissor-switch mechanism?

1. Remove keycap
2. Remove scissor-switch mechanism
3. Replace scissor-switch mechanism
4. Reattach keycap


How do I know my shipping costs? 

Your freight cost is at all times listed just above the unit price of the product you are looking at. The shipping cost stated is covering all products you already have added to the basket including the one you currently are looking at. Please note, that the freight cost stated is for the most inexpensive option we have available to your country. A selection of other shipping methods might be available in the check out proces, for you to choose if you prefer a faster shipping method than the standard option.

How do you ship my goods? 

We aim to have all products shipped with track & tracable forwarder. At the end of the check out proces you will find a variety of shipping options we have available to your country.

Can you ship to my P.O. Box? 

We do not ship to Post Office Boxes.

Can I use my own shipping account? 

Yes, we can offer this, but we'll charge an administration fee for this service.

Is it a secure site?

Yes, uses Geotrust online security and trust solution for payment. Transactions make use of DanDomain Paygateway, which is approved and certified by Teller. All communications between DanDomain Paygateway and the cardholder goes through an encrypted SSL connection, which protects all exchanged data from being viewed by other parties. All exchanged data between DanDomain Paygateway and the Teller transaction server is encrypted as well.

How do I pay? 

You can either pay by the most common credit cards, via PayPal or via bank transfer (invoice will be emailed to you for pre-payment). However, if you choose the bank transfer option a fee will be added to your order. Please note, that the bank transfer option will also delay your order as we need to receive your payment before your order will be processed.

Is VAT added to my order? 

According to European Tax regulations, 25% Danish VAT (Value Added Tax) is added to purchases made from residentals and businesses staying within EC (European Community). Businesses within the EC with a registered VAT number can make purchases free of VAT if their VAT number is typed in in the order process. However, we will verify the VAT number used and if it's not approved your order will not be processed. 
Individuals as well as businesses staying outside EC are excluded from the 25% Value Added Tax.

When is my credit card charged? 

Your credit card will be charged when your order is shipped.