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”I just received my new Slim Line keyboard and ShuttlePro v2 today and I’ve spent the last few hours using it. I am SO glad you finally came out with this for Edius. In just a few hours I’ve seen a noticeable improvement in the speed at which I edit, and with much less stress on my fingers. Just thought you might like to hear from a very satisfied customer” – Stephen, Austin, Texas, USA (Video Producer/Director)
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Questions & Answers

If you don't find the answer to your question below, please feel free to contact us.

 
 
Products:

Wireless Slim Line PC Keyboard - Read me first!

What is the difference between Advance line and Pro line keyboards?

Why does my Apple keyboard F-keys not work?

Why does some or all keys on my Apple keyboard not work? (Mac OS X v10.4, 10.5 or later)

Is your Apple keyboards genuine?

Does your Apple keyboard have two ports, like the regular Apple keyboard?

Why does my keyboard not work?

Do I have to install drivers?

Does your keyboards come with any shortcut instructions?

Does your PC keyboards work with my MAC?

How do I change or fix keys on my keyboard?
 


Shipping / costs

Is it a secure site?

How do i pay?

Is VAT added to my order?

When is my credit card charged?
 
 

 
 
What is the difference between Advance line and Pro line keyboards?

Logickeyboard Advance Line Keyboard Logickeyboard Pro Line Keyboard

Difference between Advance line and Pro line Apple keyboards?

Both keyboards are built on the base of a genuine Apple keyboard. On our Advance Line keyboards the keycap colors are printed on the top surface of each key. Our Pro Line keyboards uses fully dyed-in colored keys instead. The photos to the left illustrate the difference.

Advance Line Keyboard
Pro Line Keyboard
 





Why does my Apple keyboard F-keys not work?
To make all the functions keys working as Function keys, you must either press the Fn key (not present on Windows keyboard) and then the function key of choice, or you may use a preference for turning the F Key Presets on and off.

1. Click the blue Apple logo in your top menu bar. 
2. Click System Preferences. 
3. Click Keyboard and Mouse. 
4. Click Keyboard Shortcuts and scroll down to the function keys - remove the markings, then all the functions keys work with the keyboard. 
5. Or use the check box for Standard Operation of F-keys.



 


Why does some or all keys on my Apple keyboard not work? (Mac OS X v10.4, 10.5 or later)
If some or all of the keys on your Apple keyboard don't seem to be working, use these tips from Apple to troubleshoot the issue. Note: If you use Mac OS X v10.4.x and an external Apple Aluminum Keyboard, you may need to download and install certain updates. Mac OS X v10.4.11 or later is recommended. Keyboards affected when running Mac OS X 10.4, 10.5 or 10.6

Read the full Apple resolution here or try out our simple instructions below at first.

- Disconnect and reconnect your keyboard, or try to connect it to a different USB port.
- Try a different keyboard with your computer, or your keyboard with a different Mac. 
- Try logging into a different user account. If the issue does not occur when logged into a different user account, then troubleshoot for software issues. 
- Open Universal Access preferences (in System Preferences) and click the Mouse tab. Verify that Mouse Keys is Off, as shown below. (With Mouse Keys on you can use the keyboard or the numeric keypad keys to move the mouse, however normal keyboard functionality will be disabled until the Mouse Keys feature is turned off.) 



Is your Apple keyboards genuine? 
We have both genuine Apple keyboards and own produced keyboards for Apple. Our backlit keyboard for Mac, is not a genuine Apple keyboard.


Does your Apple keyboard have two ports like the original Apple keyboard? 
Yes, we only use the original Apple Pro keyboards.


Why does my keyboard not work?
If you are connecting one of our keyboards with integrated hub to the computer using an USB extender (such as Blackbox IC400A, Gefen DVI 3500HD), the computer may not recognize the keyboard. The solution is to connect the keyboard directly to the computer.


Do I have to install drivers? 
No, all keyboards come with predefined color coded shortcuts.


Does your keyboards come with any shortcut instructions? 
Typically it does not. All the shortcuts printed on the keys of your Logickeyboard™ or LogicSkin™ is fully explained in your application manual.  Please note, Logic Audio Key command settings as well as a manual for the installation can be downloaded free of charge 
here

Does your PC keyboards work with my MAC / Does a Mac keyboard work on a PC?
Our Windows keyboard will definitely work on a Mac, since they are both USB compatible. The only thing you have to watch out for is, the Ctrl key is actually the Command key in the Mac, etc. But you can remap the key with your Mac's keyboard preference and you are all ready to go. Yes, the Mac keyboard will work on a PC, but some of the keys are located differently on a Mac keyboard. But they are both USB compatible and therefore will work.


How do I fix or change keys on my keyboard?
From time to time keyboards will get dirty and small crumbs or similar can get stuck under the keys. In the following tutorials you will learn how to safely remove the keys on your backlit Astra series keyboard








 


How do I know my shipping costs? 
Your freight cost is at all times listed just above the unit price of the product you are looking at. The shipping cost stated is covering all products you already have added to the basket including the one you currently are looking at. Please note, that the freight cost stated is for the most inexpensive option we have available to your country. A selection of other shipping methods might be available in the check out proces, for you to choose if you prefer a faster shipping method than the standard option.


How do you ship my goods? 
We aim to have all products shipped with track & tracable forwarder. At the end of the check out proces you will find a variety of shipping options we have available to your country.


Can you ship to my P.O. Box? 
We do not ship to Post Office Boxes.


Can i use my own shipping account? 
Yes, we can offer this, but we'll charge an administration fee for this service.


Is it a secure site?



Yes, www.logickeyboard.com uses Geotrust online security and trust solution for payment. Transactions make use of DanDomain Paygateway, which is approved and certified by Teller. All communications between DanDomain Paygateway and the cardholder goes through an encrypted SSL connection, which protects all exchanged data from being viewed by other parties. All exchanged data between DanDomain Paygateway and the Teller transaction server is encrypted as well.


How do i pay? 
You can either pay by the most common credit cards, via PayPal or via bank transfer (invoice will be emailed to you for pre-payment). However, if you choose the bank transfer option a fee will be added to your order. Please note, that the bank transfer option will also delay your order as we need to receive your payment before your order will be processed.


Is VAT added to my order? 
According to European Tax regulations, 25% Danish VAT (Value Added Tax) is added to purchases made from residentals and businesses staying within EC (European Community). Businesses within the EC with a registered VAT number can make purchases free of VAT if their VAT number is typed in in the order process. However, we will verify the VAT number used and if it's not approved your order will not be processed. 
Individuals as well as businesses staying outside EC are excluded from the 25% Value Added Tax.


When is my credit card charged? 
Your credit card will be charged when your order is shipped.

 

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