Common FAQ's!

If you don't find the answer to your question, please don't hesitate to contact us,

Support Europe:
Support USA:

Support Asia Pacific:

 

 


Payment / security:

Is it a secure site ?

How do i pay ?

VAT is added to my order but I am not an end-user, but a EEC company
with a VAT number ?

When is my credit card charged ?

Products:

What is the difference between Advance line and Pro line keyboards?

Apple Pro Keyboard F-Keys: Beware that you need to change the F-keys to work as F-keys.

Is the Apple keyboards original ?

Does Your Apple Pro keyboard have two ports, such as the regular Apple keyboard has ?
In other words, does the color keyboard have all that the regular Apple has ?

Can i use a G5 keyset on my G4 keyboard ?
Do i have to install drivers ?
Does your keyboards come with any instructions? Should I have a leaflet ?

Shipping:

How do you ship my goods ?
Can you ship to my Post Office Box ?
Can i use my own shipping account ?

 

 

Is it a secure site?



Yes, www.logickeyboard.com uses Geotrust online security and trust solution for payment. Transactions make use of DanDomain Paygateway, which is approved and certified by PBS. All communications between DanDomain Paygateway and the cardholder goes through an encrypted SSL connection, which protects all exchanged data from being viewed by other parties. All exchanged data between DanDomain Paygateway and the PBS transactionserver is encrypted as well.

How do i pay?
You can either pay by credit card or via bank transfer, (Invoice will be e-mailed or faxed).
However, if you choose a banktransfer there is a fee at the amount of 20€ within europe and 20$ within the USA.

VAT is added to my order but I am not an end-user, but a European company with a VAT number?
When you order, pls. write your V.A.T. number in the VAT field, you'll then not be charged the VAT.
However, your VAT # will be controlled, and if it's not approved by the EEC your order will be deleted.

When is my credit card charged?
Your credit card will not be charged until your order is shipped.


How do you ship my goods?
All packages in the USA will be shipped with Fed Ex. (fed Ex ground / Second day). Packages to rest
of the world will be shipped with UPS. (Standard / Express). No shipments can be made to Post Office Box addresses.

Can you ship to my Post Office Box?
We do not ship to Post Office Box's.

Can i use my own shipping account?
Yes if possible, but we'll charge a administration fee for this service.
Mail the shipper name and your acc. # and we will arrange your shipping.


Difference between Advance line and Pro line keyboards?
The difference is that the Advance line keyboard has all white keys that have had the colors printed on the top surface of the keys as well as the text. The Pro line keyboard has had fully colored keys installed in place of the white keys and has the text printed on the top surface. Knowing this, I think that if you look at the photos on the web site you will see the difference.

Apple Pro Keyboard: Beware that you need to change the F-keys to work as F-keys.
To make all the functions keys working as Function keys, you must either press the Fn key (not present on Windows keyboard) and then the function key of choice, or you may use a preference for turning the F Key Presets on and off.

1. Click the "blue" Apple logo in your menu bar.
2. Click System Preferences.
3. Click Keyboard and Mouse.
4. Click Keyboard Shortcuts and scroll down to the function keys - remove the markings, then all the functions keys work with the keyboard.
5. Or use the check box for Standard Operation of F-keys.


Is the Apple keyboards original?
Yes, we only use the original Apple Pro keyboards.

Does Your Apple Pro keyboard have two ports, including one for my mouse, such as the regular
apple keyboard has? in other words, does the color keyboard have all that the regular apple has?
Yes, we only use the original Apple Pro keyboards.

Can i use a G5 keyset on my G4 keyboard?
No, G4 keyset's are not compatible with G5 keyboard's and viceversa.

Do i have to install drivers?
No, all keyboards come with predefined colorcoded shortcuts.

Does your keyboards come with any instructions? Should I have a leaflet?
This is not something that is supplied with the keyboard as standard. You will have a full explanation of the shortcuts highlighted on the keyboard within your Program manual. Please Note: (Logic Audio) Key command settings as well as a manual for the installation can be downloaded free of charge HERE